| JOB TITLE: Care Management Assistant LOCATION: Geisinger Medical Center Hospital DEPARTMENT: Care Coordination WORK SCHEDULE: Days/Evenings WORK TYPE: Full Time JOB SUMMARY: The Care Management Assistant supports the department of Care management and the staff in their day -to-day responsibilities. The Care Management Assistant performs duties and tasks in accordance with performance standards established for the position. Plays a key role in obtaining information about patients with medical and social needs. The Care Management Assistant acts as a resource to assist patients in navigating the health care system. Under the direction of the Care Manager and Social Worker, serves to facilitate linkage to community resources that will enable the patient to obtain optimal health outcomes and transition safely to the next level of care. Directly accountable to the Director or Manager of Care Management. COMPETENCIES AND SKILLS: Demonstrates excellent written and oral communication skills Demonstrates the ability to collaborate with other members of the healthcare team and providers in a positive, professional, progressive and assertive manner Demonstrates the ability to perform multiple tasks simultaneously Demonstrates exceptional ability to retrieve clinical information from medical chart/documentation. Ability to motivate and engage patients and the Health Care Team Ability to openly address and acknowledge observed issues and concerns Attention to detail, and ability to be flexible in performing a variety of tasks Demonstrate ability to complete projects within designated timelines and the ability to prioritize duties is required Demonstrate proficiency in basic computer skills Demonstrates knowledge and regulatory mandates EDUCATION AND/OR EXPERIENCE: High School Diploma required. Minimum of three years’ experience in hospital or health care based work experience preferred (Physician office, clinic, or community based outreach). Ability to work in a fast paced environment, including responsibility for accurate and comprehensive documentation, independent problem solving using pre-established guidelines and stratified work flow. Previous experience and familiarity with medical terminology. Valid PA Driver’s License. WORKING CONDITIONS/PHYSICAL DEMANDS: Varies setting including but not limited to office, hospital platform and patients home Travel required, personal vehicle with mileage reimbursement Day shift with possible evening hours required Weekend rotation The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus. About Geisinger One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit. | 
